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Delivery, Insurance & Returns

We deliver your goods anywhere in the country, indeed anywhere in the world – almost!  We use Federal Express.  For purchases of more than £500 we will send them to you free of delivery costs but Langfords is not liable for any local duties and taxes at the final destination.

For urgent deliveries within central London we can courier goods to our customers if needed.

Shipping Costs

 

UK

Europe

USA

RoW

Value over £500

FREE

FREE

FREE

FREE

Value under £500

£15

£25

£30

£40

FedEx is our preferred carrier for all overseas shipping.

 

Safe Shopping

Your peace of mind is important to us and we strive to make the experience of buying antiques online as enjoyable and reassuring as possible.  

We guarantee:

  • A secure online shopping environment
  • A 14 day no-hassle return policy
  • A certificate of authenticity on request
  • Fully insured shipping & delivery


Returns
We only sell goods that are in perfect condition and we describe all pieces in full detail on our site.  However, if an item you buy is not quite what you hoped for, simply let us know and return it to us within 14 days from the date of receipt.  As long as the item is in the same condition as when it left us, we will refund the full cost of the piece.  You can return it in person to our shop, otherwise please make sure to use a fully insured, signed-for shipment method.

For obvious reasons, we are unable to give refunds on goods that have been personalised.

Certificate of Authenticity
All items purchased through our website come with a certificate of authenticity and, as members of LAPADA, you have the reassurance that we are part of an internationally recognised body with a strict code of practice.

Insurance
Langfords has a specialist insurance policy backed by Lloyds of London so you can be sure that any silver you buy from us is comprehensively insured wherever we send it.

Secure Online Shopping
We take your security seriously and make every effort to keep your personal information safe.  We use the latest secure SSL server technology to collect credit card information.  This means that you can be sure that no third party will be able to intercept your details at any stage of the transaction process.