http://www.langfords.com "Website" is a site which is operated by Langfords (collectively, "Langfords", "we", "us", "our").
For the purpose of the applicable data protection legislation, the data controller is Langfords of Vaults 8 & 10, London Silver Vaults, 53-64 Chancery Lane, London WC2A 1QS.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes. This policy is effective from 31st October 2011.
What information do we collect?
We may collect the following information:
* account registration information including your name, telephone number, postal address and email address;
* billing information, and transaction information (should you make a purchase with us);
* if you contact us, we may keep a record of that correspondence; and
* information regarding your personal or professional interests, demographics, experiences with our products and contact preferences in order to provide you with further correspondence about our products and services.
What do we do with the information we collect?
We use this information to provide you with a better service, and in particular for the following reasons:
* internal record keeping;
* to improve our products and services;
* to communicate with you by email, telephone or post if you have ordered or purchased products from us, either regarding the order or purchase or other matters regarding transactions between us or your customer relationship with us;
* to communicate with you with regard to your langfords.com account,
* if you have purchased a product or requested a catalogue from us, you will be placed on the Langfords mailing list and will receive periodic mailings by post from us (if you do not wish to receive a catalogue and/or periodic mailings by post please contact our customer services department by email at email@example.com or by telephone on 00 44 (0)20 7242 6646 to let us know and you will be removed from our mailing list);
* to contact you by email, telephone, SMS, MMS or post according to your preferences, in order to share information with you about our products, services and events that may be of interest to you;
* to contact you for market research purposes, if you have not objected to such use. Please note that you can object to the use of your data for market research purposes at any time. To do so please contact our customer services department by email at firstname.lastname@example.org or by telephone on 00 44 (0)20 7242 6646 1122 to let us know.
If you are a customer or you have previously asked us for information on our products:
* We may contact you regarding your purchase or other matters regarding transactions between us or your customer relationship with us, or send you information on our range of products by email, unless you have asked us not to do so; and
* We may also use your email address to share information about our products, services and events that may be of interest to you by way of Langfords informational emails, unless you have asked us not to do so.
Otherwise, when you provide us with personal information, we will ask you whether you would like us to send you Langfords informational emails.
If you decide at any time that you no longer wish to receive marketing emails from us, please click on the unsubscribe link in the email. Alternatively, you may at any time contact our customer services department at Vaults 8 & 10, London Silver Vaults, 53-64 Chancery Lane, London WC2A 1QS, or by email at email@example.com or by telephone on 00 44 (0)20 7242 6646.
Who do we share this information with?
Given that we are an international company, this process may include sending personal information to other countries, whose data protection laws may not be as extensive as in the European Economic Area. However, we have taken appropriate steps to ensure the same level of protection for the processing carried out in these countries as within the European Economic Area. Please see the section on 'Security and storage' below.
How to get copies of or amend the information we have collected?
You may request details of personal information which we hold about you under the applicable data protection legislation. If you would like a copy of the information held on you please write to our customer services department at Langfords, Vaults 8 & 10, London Silver Vaults, 53-64 Chancery Lane, London WC2A 1QS or by email at firstname.lastname@example.org
If you think any information we have about you is incorrect or incomplete, or you wish to have your details removed from our contact database please write to our customer services department at Langfords, Vaults 8 & 10, London Silver Vaults, 53-64 Chancery Lane, London WC2A 1QS or by email at email@example.com as soon as possible. We will correct or update any information as soon as possible.
Alternatively, you may correct any inaccuracies in the information you have provided to us by signing in to your online account .
Security and storage
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
* Record your session information (such as the particular Products you purchase from our Website);
* Record your specific information on the web pages you select to view; and
* Retain your answer to our question regarding residency.
You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. On Microsoft Internet Explorer, this can be done by selecting “Tools/Internet Options” and reviewing your privacy settings or selecting “delete cookies”. However please note that this may prevent you from taking full advantage of the Website. You can find out how to do this for your particular browser by clicking "help" on your browser's menu or by visiting www.allaboutcookies.org. No information obtained from cookies from which individual customers can be identified will be used by us for marketing purposes.
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